Brigitta Vos Work&Life coach is a sole proprietorship driven by Brigitta Vos and listed in the trade register of the Chamber of Commerce under number 09121261. Brigitta Vos Worldwide Coaching & Consultancy operates with terms and conditions as shown below.

Happy You Company Boterstraat 4 – 7226 LH Bronkhorst www.happyyoucompany.com info@happyyoucompany.com

1. Definitions

1.1 Offer: the legal act, the offer, oral or otherwise, which after its acceptance leads to an agreement as referred to in Article 6:217 of the Civil Code.

1.2 CRKBO: Central Register for Short Professional Education.

1.3Offer: the written offer by Happy You Company regarding, among other things, the service, the product, the price, the terms, etc.

1.4 Assignment: the service or product – such as (online) coaching, trainings, workshops, lectures, retreats, speaking engagements, book, E-book – to be provided by Happy You Company.

1.5 Client: the (legal) person with whom Happy You Company concludes an agreement.

1.6 Agreement: the written or oral agreement for an assignment between client and Happy You Company.

1.7 Force majeure: in addition to what is understood in the law and jurisprudence, force majeure includes all external causes, foreseen or unforeseen, which Happy You Company can not influence and through which Happy You Company is unable to fulfill its obligations. Illness also falls under force majeure.

1.8 Parties: Happy You Company and the client together.

1.9 Written: where these terms and conditions refer to written, they also mean electronic communication, such as email, Whatsapp and social media or other type of automated communication.

2. General

2.1 Happy You Company focuses primarily on (online) coaching/guidance/counseling and training.

2.2 Brigitta Vos is CRKBO-registered.

2.3 These terms and conditions apply to every offer, quotation and agreement between Happy You Company and a client, to which Happy You Company has declared this agreement applicable.

2.4 By signing an offer or agreement, or approving assignment with Happy You Company, the client declares that he/she has read the general terms and conditions and that he/she agrees to these terms and conditions.

2.5 Any terms and conditions of the client are expressly rejected.

2.6 The articles below apply to any offer, assignment or agreement by or with Happy You Company, to the extent that they have not been deviated from in writing by mutual agreement between the parties.

2.7 If there is ambiguity regarding the interpretation of one or more provisions of these terms and conditions, the interpretation shall be made “in the spirit” of these terms and conditions.

2.8 If one or more provisions of these terms and conditions are at any time declared null and void in whole or in part, should they become null and void or be annulled, the remaining provisions of these terms and conditions shall continue to apply in full.

2.9 The parties will then consult to agree on new provisions to replace the void or voided provisions. As far as possible, the purpose and intent of the original provisions shall be observed.

3. Tenders

3.1 All quotations and quotations by Happy You Company are entirely without obligation, unless a deadline for acceptance is set in the quotation.

3.2 Happy You Company is only bound to the offer or quotation if the acceptance thereof is confirmed in writing by the client.

3.3 Happy You Company cannot be held to its quotations or offers if they contain an obvious mistake or clerical error.

3.4 Likewise, Happy You Company has the right to make price changes at any time.

3.5 The prices stated in the quotation are exclusive of VAT unless otherwise indicated.

3.6 If the acceptance by the client differs in parts from the offer included in the quotation, Happy You Company is not bound by it. The agreement is then not established, unless Happy You Company indicates otherwise.

3.7 Quotes and rates do not automatically apply to future orders.

4. Commencement and term of the agreement

4.1 An agreement is established on the day the following condition is met:

• the (verbal) order or (verbal) offer is received in writing confirmed and signed by Happy You Company;

• the quotation signed has been received by Happy You Company;

4.2 The condition in article 4.1 may be deviated from when the client is already known to Happy You Company.

4.3 An appointment made orally will be confirmed in writing by Happy You Company.

4.4 The term of the agreement varies with the type of assignment.

4.5 The duration can be, for example, a day, several weeks or months and likewise the participation in a seven-month or other program.

4.6 The duration of the assignment will always be clearly communicated.

5. Execution of the agreement

5.1 Happy You Company will endeavor to execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship. Happy You Company therefore has an obligation of effort in the execution of the agreement and therefore cannot be held accountable from an obligation of result.

5.2 For coachees as clients, it is explicit that they are co-responsible for the goals and results to be achieved. Happy You Company therefore cannot be liable for the execution of the assignment and the results of the coaching (see also article 5.1). 5.2 Happy You Company has the right to have certain activities performed by third parties, especially if the proper execution of the agreement requires this. The applicability of Sections 7:404, 7:407 (2) and 7:409 of the Dutch Civil Code is expressly excluded.

5.3 The Client is obliged to provide all data and information which Happy You Company indicates are necessary in a timely manner. If these are not provided in a timely manner, Happy You Company has the right to postpone the execution of the agreement and/or charge the additional costs resulting from the delay to the client.

5.4 Happy You Company is not liable for damages, of any kind, because Happy You Company has relied on incorrect and / or incomplete information provided by the client.

6. Copyright/Intellectual Property

6.1 The ownership of documents, ideas, methods, concepts, books or other items or so-called rights of products of the mind that Happy You Company has developed, all in the broadest sense of the word, remains entirely with Happy You Company. This is not the case if expressly agreed otherwise in writing. In the latter case, Happy You Company may stipulate compensation for this.

6.2 Sale and/or multiplication to third parties of what is referred to in Article 6.1 is prohibited.

6.3 Happy You Company has the right in case of proven violation of the mentioned property under article 6.1, to charge the client a self-determined but reasonable compensation.

6.4 Anything manufactured by Happy You Company, may not be used, edited or processed without the express written permission of Happy You Company than for which it was originally intended.

6.5 Happy You Company reserves the right to use the knowledge gained by the execution of the work for other purposes. In doing so, Happy You Company may not disclose confidential information to third parties.

7. Liability

7.1 Should Happy You Company be liable, this shall in any case not apply to:

a. errors or shortcomings in the material or data provided by the client;

b. misunderstandings, errors or shortcomings regarding the execution of the agreement if they have their origin or cause in acts of the client, such as failure to provide complete, sound and clear data/materials on time or at all;

c. errors or shortcomings of third parties engaged by or on behalf of Happy You Company;

d. Force majeure situations.

7.2 In case of attributable failure to fulfill the agreement Happy You Company is only liable for replacement damages up to the invoice amount, unless there is intent or deliberate recklessness. Any other liability for any other form of damage is excluded, including compensation for indirect damage, consequential damage or damage due to lost sales or profits.

7.3 Client indemnifies Happy You Company, or persons hired by Happy You Company, for claims by third parties, resulting from the applications or use of the result of the assignment. The operation of Article 6:76 of the Civil Code is excluded.

7.4 Indemnification: The Client indemnifies Happy You Company for all claims by third parties, including reasonable costs of legal assistance, who suffer damage in connection with the execution of the agreement, except damage caused by intent or gross negligence on the part of Happy You Company.

8. Payment Terms

8.1 The payment term set by Happy You Company is no later than 5 days from the invoice date. Payment must be made in a manner to be indicated by Happy You Company in the currency of the invoice, unless otherwise indicated in writing.

8.2 Payment shall always be made prior to the provision of services.

8.3 What is included in Article 8.2 also applies to individuals/consumers, unless it concerns delivery of a product (not being a service).

8.4 When delivering a product, an individual/consumer always pays 50% in advance, but by means of a so-called individual agreement it can be agreed that the individual/consumer pays 100%.

8.5 Happy You Company has the right to invoice periodically.

8.6 By mutual agreement, there is the possibility of paying in installments.

8.7 Payment by the client is in no way contingent upon payment following a claim with a health insurance company or income tax on the part of the client.

8.8 If the client has exceeded the term of payment, the client shall be in default by operation of law. A demand for payment will be sent by Happy You Company. If the client has still not complied with its obligations within 14 days, the client will owe statutory interest plus extrajudicial collection costs on the outstanding invoice amount from this time. This is calculated according to the (graduated) collection rate advised by the Dutch Bar Association.

8.9 Any other additional costs, such as judicial collection and execution costs, will also be recovered from the client.

8.10 In case of non-compliance with the terms of payment, Happy You Company has the right to stop the assignment immediately. This does not relieve a client of its payment obligation.

8.11 Any objections to the amount of the invoice must be reported to Happy You Company immediately, but no later than 14 days, after discovery. These objections do not suspend the payment obligation.

9. Cancellation(terms) and warranty

9.1 A company or person as the client has the right to cancel the order only in writing and by mutual agreement. Happy You Company does then have the right to claim any damages and cancellation fees. These consist of:

a. If execution of the assignment has already begun: all costs incurred up to that time

incurred, including reasonable costs of loss in profits; either,

b. If the execution of the order has not yet started, the cancellation costs are

depending on the time of cancellation:

– Between 1 and 2 months from the time of cancellation to the time of assignment:

20% cancellation fee;

– Between 0 and 1 month from the time of cancellation to the time of the

assignment: 50% cancellation fee.

– On the day itself (24 hours before the assignment), even without notice: 100% cancellation fee and

any travel and accommodation expenses or costs for booked/rented rooms.

9.2 Happy You Company has the right to cancel or reschedule an appointment because the agreement cannot be properly executed or because of force majeure. Think explicitly of illness, disability, deaths within the family and friends circle.

10. Modification of terms and conditions and findability.

10.1 Happy You Company is at all times entitled to modify or supplement these general conditions.

10.2 The most current version of the terms and conditions can always be found on the Happy You Company website.

11. Secrecy

11.1 The parties are obliged to maintain the confidentiality of everything discussed during or in connection with the execution of the assignment, unless there is a legal obligation to do so.

11.2 Information is considered confidential if it has been communicated by the other party or results from the nature of the information.

11.3 An assignment will not be referenced externally by Happy You Company without the client’s permission.

12.1 In the event there is a complaint about Happy You Company, the client must first submit this complaint in writing to Happy You Company. If this has not resulted in a satisfactory outcome or a response from Happy You Company, then the CRKBO Complaints Committee has exclusive jurisdiction to investigate and evaluate the complaint.

12.2 A dispute exists if one of the parties so states.

12.3 The parties will first make every effort to resolve a dispute by mutual agreement. Should that fail, the parties can appeal to the courts.

12.4 The court shall have exclusive jurisdiction to hear disputes, unless otherwise required by mandatory law.

12.5 The agreement is exclusively governed by Dutch law, also in the case of foreign clients.